// support
Support
FinestIQ and Sector 809 Labs LLC
Need help? Email support@sector809labs.com or use our contact form, and we'll reply by email. You don't need an account to contact us.
Contact us
- FinestIQ help, accounts and billing: support@sector809labs.com
- Business, partnership and press inquiries: hello@sector809labs.com
- Contact form: sector809labs.com/#contact
- Company: Sector 809 Labs LLC, New York City
FinestIQ's own support address, support@finestiq.app, reaches the same team. Please don't include personal, case, or confidential details about other people in your messages.
FinestIQ: accounts
- Create a free account at finestiq.app without a card. Reading the manual in FinestIQ's Library is free on every account.
- FinestIQ is for adults 18 and older, and each account is for one person.
- If you think someone else has used your account, contact us right away.
FinestIQ: subscriptions and billing
- Subscriptions bought on the FinestIQ website are billed by Stripe. Subscriptions bought in the iPhone app, when it's available, are billed by Apple.
- A free trial needs a card to start. If you don't cancel before the trial ends, it becomes a paid subscription. One free trial per person.
- Cancel a website subscription: in FinestIQ, go to Settings › your name at the top › Subscription.
- Cancel an Apple subscription: in your Apple ID settings.
- Cancelling stops the next renewal. You keep the paid features until the end of the period you paid for.
- Refunds: purchases through Apple follow Apple's policies. For website purchases, contact us and we'll handle your request fairly and as the law requires.
FinestIQ: your data
- Download your data: Settings › your name at the top › Download my data.
- Delete your account: Settings › your name at the top › Delete account, or email us. A website subscription is cancelled at the same time.
- How long we keep information and who processes it is explained in the FinestIQ Privacy Policy.
FinestIQ: answers and the manual
- Answers are written by AI and can be wrong. Check the cited manual pages before you act. The official manual, current orders, and supervisors always come first.
- To report a problem with an answer, use the report option on that answer in FinestIQ, send a message from Feedback & support in the app, or email us with the question you asked.
- FinestIQ is independent. It is not affiliated with, endorsed by, or speaking for the City of New York or the New York City Police Department (NYPD).